PRICE MATCH GUARANTEE
GameStop & Amazon
We are the only video game store in NC to offer an extensive price match guarantee. Not only do we promise to offer more than GameStop for games you sell or trade us, we also guarantee to have the lowest prices among reputable sellers.
We will price match Amazon, and GameStop prices for items in comparable condition.*
OUR RETURN POLICY
We Stand Behind The Products We Sell!
Return, Repair & Fraud Policy
We are committed to fairness and transparency in all transactions. This policy outlines the terms for repairs, returns, and store credit eligibility for purchases made at Curiosity Video Games & More.
Returns & Repairs
• Pre-Owned Games: 10-day repair window. Refund only if unrepairable within 72 hours.
• Pre-Owned Consoles: 30-day repair or replacement guarantee. Refund only if neither option is available within 7 days.
• Pre-Owned Rentals:
– Standard: 10-day trade-in for credit minus $5 or 10% (whichever is greater, pre-tax).
– Core: Same terms + 30-day window & 70% store credit (pre-tax).
• Opened new items are non-returnable.
• Games under $4.99 carry no warranty.
• No coverage for damage caused by misuse, neglect, loss, or Acts of God.
Trading Cards & Digital Content
• All sales on trading cards (singles & sealed) are final.
• Online features, DLC, or digital content are not guaranteed.
Preorders
• Preorder fulfillment is not guaranteed. Refunds available upon request 14 days after release date if not filled.
Final Sale & Satisfaction Policy
Leaving the store with your purchase confirms acceptance and satisfaction.
All items may be inspected or tested before purchase. Once you exit the premises, “item not as described,” “unauthorized transaction,” “did not receive item,” or similar claims will not be accepted.
Anti-Fraud & Chargeback Policy
Under NC G.S. § 75-1.1, fraudulent chargebacks are considered civil fraud.
• False disputes (including "unauthorized," "not as described," or "item not received") will result in legal liability.
• Customers may be held responsible for up to 3x the transaction value, plus court and attorney’s fees.
• We retain POS records, transaction logs, and surveillance video as official evidence.
• Only receipts from our POS system are considered valid proof of purchase or terms.
DISCLAIMERS
*Our price match policy only applies to pre-owned products and must adhere to certain guidelines. For Amazon price matches the item must have a photo of the actual item, condition must be comparable, and the seller must be considered reputable (have at least a 98% feedback score with at least 10000 reviews). Price match will also include any applicable shipping costs. For GameStop price matches the item must be in stock within 100 miles, and we must be able to verify comparable condition. For GamStop trade matches, disc based games must be in their original case (we must be able to reach a local GameStop to verify this). If we offer less than GameStop for trade in please let us know and we will verify it, and correct our offering if possible. We reserve the right to deny any price match we deem as frivolous, and we must be able to verify any and all items on our own devices. We cannot accept screenshots, fliers, or your phone as proof of verification. VIP members will not save an additional 15% on price matched items nor receive points. Price Match can only be used for cash purchases, and cannot be used with store credit, points, or any other offer or coupon.
**Due to the rampant issues of illegal reproductions and seller fraud found on eBay we are no longer able to offer price matching for eBay. This also applies to auction price aggregators such as pricecharting.